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What materials do you use?

Our Ketubah Giclée is museum quality Giclée print on natural white, matte, ultra smooth, 100% cotton rag, acid and lignin free archival paper using Epson UltraChrome™ K3 archival inks – the standard by which all other professional level ink technologies are measured. Made to last over 200 years in original condition. The Watercolor Ketubah is painted on 100% cotton Fabriano or Canson acid free archival paper, hot or cold pressed. We paint with Holbein and Winsor & Newton Newton pigments.

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Can I get the colors in the attached picture?

Our designs are based on our watercolor paintings, and so they are very complex color wise, with various shades of different hues. So many times a color from a tree cannot be reproduced into another one due to the textures that come with each one. They have texture and vibration depending on the paper and the way the color was laid, so often trying to reproduce colors from one tree into another will not work as expected. We do provide a color chart for reference only, and in customizing colors of our designs we try our best to meet your specs. Also, color customization is included in price of our products within the limits of the number of colors featured...

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Do you provide matting and framing?

We do not offer professional framing services as this would increase both the risk of damaging the artwork during shipping, and the transport costs due to additional weight. We would, however, be happy to ship your new purchase to your local framer. Please make sure to indicate your framer’s address as your shipping address at the time of purchase. Be sure your framer uses acid-free, non-buffered, archival quality matte, and ask for UV protected glass. Do not have your ketubah dry mounted. Hang your ketubah away from direct sunlight. Framing style is up to you.

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My ordered arrived damaged. What can you do?

Sometimes, rarely, the package can get damaged during transport.  We provide replacements for prints, however the original paintings are not insured.  So here is what you can do to remedy some of the light damage:  The paper we are painting and printing on is 100% cotton rag highest museum quality, and will not easily crease, and will return to its flat condition when unrolled. However in case of paper curling or waving due to rolling and atmospheric conditions, the best method to flatten is to reverse rolling and keep it rolled in the same or a larger tube for a few hours. Another method is to straighten it by sliding the paper against a smooth table edge and on the...

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How is the order packed?

Your order will be carefully wrapped in a polyester transparent bag, and then packaged flat or rolled, depending on the product. We use standard packaging procedures to ensure protection during transportation. 

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Do you accept returns, exchanges, and cancellations?

I gladly accept returns, exchanges, and cancellations Just contact me within: 14 days of delivery Ship items back to me within: 21 days of delivery Request a cancellation within: 2 days of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Digital downloads Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please contact me if you have any problems with your order.

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Ordering Time Frame Schedule

❤ Wedding Off-Season  Our typical production time outside the wedding season for all products is 3 weeks. This includes time for you to submit all of the information, review the proof, your approval, and have your order made. Exact timing depends on when we receive all of your information, as well as final approval. Give yourself plenty of time to look at all the options and talk to your officiant where the case. In addition you need about 4 weeks for regular mail, and 2 weeks for express postal transit. For orders closer than 9 weeks we have to charge rush production and rush shipping fees to be able to guarantee a timely delivery.   ❤ Wedding Season  During busy wedding season, March through September, our...

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What is the typical process for ordering a Ketubah?

How to Order a Ketubah   ORDER & PURCHASE Submit our Order Form www.onceuponapaper.net/pages/order to collect all the needed details, and then purchase the Reserved Listing prepared for you. Or you can always Purchase your favorite one directly on our Shop and leave the details in the note box at checkout.   PROOF & APPROVAL A Digital Proof will be emailed to you upon purchasing. Please review and have your comments ready in a timely fashion. We can go through as many revisions as needed to ensure complete satisfaction PRODUCTION & SHIPPING Once we receive your approval, we will proceed to making and shipping; your order will be carefully wrapped, packaged and shipped       Order Now

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