Policies

OnceUponaPaper is a family business of artists, designers and architects with a passion for creating and delivering slick and modern artwork for wedding and event essentials such as Ketubot, Guest Books and Invitations. Do not hesitate to contact us if you need further information or clarification about our art, making a payment, shipping, anything!


We want you to enjoy your purchase and your satisfaction is important to us!

 

These Policies are written in simple, clear, and comprehensible English that you can understand, and are written by us, the artists, and not by lawyers.

 

Payment

We accepts all major credit cards. Sales tax for New York residents. All prices are subject to change. Customs fees and additional fees may apply for international shipments. Please contact your local customs office for more information. We are not responsible for extra fees incurred at customs and/or import taxes. Due to import duty valuation adjustments and currency valuations, we can't provide an estimate for duty or VAT. All packages will include the invoice for your purchase.



Shipping and Delivery

All items are carefully and extremely well packaged and shipped to the address provided on your Checkout, or the address provided on your Order Form if applicable. We only take orders based on a strict schedule to ensure timely deliveries.

Please plan ahead to be able to receive the order on or before the desired date. We are not responsible for any failure of delivery by any country mail systems. In rare cases of lost in mail or customs delay beyond your desired receiving date, we will do our best to provide you with an alternative, which is either resending the package if possible, or sending a high res file for your use.

Carrier Delivery Options: We typically use national postal service and on request for emergency cases can use FedEx or UPS.



Returns & Exchanges 

We gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 21 days of delivery
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders, Digital downloads, Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Cancellation 
Request a cancellation within: 2 days of purchase for a full refund
If you cancel your Order before your proof has been created, we will refund you the cost in full. If your proof has been created, but not yet approved, there is a non-refundable cancellation fee of half the price of the order. Please respect our time and effort made to accommodate and create your Order and Proof. If you approved the proof, it means the order is in production, so we can only refund the shipping cost.