OnceUponaPaper is a family business of artists, designers and architects with a passion for creating and delivering slick and modern artwork for wedding and event essentials such as Ketubot, Guest Books and Invitations. Do not hesitate to contact us if you need further information or clarification about our art, making a payment, shipping, anything!
We want you to enjoy your purchase and your satisfaction is important to us!
These Policies are written in simple, clear, and comprehensible English that you can understand, and are written by us, the artists, and not by lawyers.
We accepts all major credit cards. Sales tax for New York residents. All prices are subject to change. Customs fees and additional fees may apply for international shipments. Please contact your local customs office for more information. We are not responsible for extra fees incurred at customs and/or import taxes. Due to import duty valuation adjustments and currency valuations, we can't provide an estimate for duty or VAT. All packages will include the invoice for your purchase.
Shipping and Delivery
All items are carefully and extremely well packaged and shipped to the address provided on your Checkout, or the address provided on your Order Form if applicable. We only take orders based on a strict schedule to ensure timely deliveries.
Please plan ahead to be able to receive the order on or before the desired date. We are not responsible for any failure of delivery by any country mail systems. In rare cases of lost in mail or customs delay beyond your desired receiving date, we will do our best to provide you with an alternative, which is either resending the package if possible, or sending a high res file for your use.
Carrier Delivery Options: We typically use national postal service and on request for emergency cases can use FedEx or UPS.
Returns & Exchanges