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Do you accept returns, exchanges, and cancellations?

I gladly accept returns, exchanges, and cancellations Just contact me within: 14 days of delivery Ship items back to me within: 21 days of delivery Request a cancellation within: 2 days of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for: Custom or personalized orders Digital downloads Items on sale Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Questions about your order? Please contact me if you have any problems with your order.

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Ordering Time Frame Schedule

❤ Wedding Off-Season  Our typical production time outside the wedding season for all products is 3 weeks. This includes time for you to submit all of the information, review the proof, your approval, and have your order made. Exact timing depends on when we receive all of your information, as well as final approval. Give yourself plenty of time to look at all the options and talk to your officiant where the case. In addition you need about 4 weeks for regular mail, and 2 weeks for express postal transit. For orders closer than 9 weeks we have to charge rush production and rush shipping fees to be able to guarantee a timely delivery.   ❤ Wedding Season  During busy wedding season, March through September, our...

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What is the typical process for ordering a Ketubah?

How to Order a Ketubah   ORDER & PURCHASE Submit our Order Form www.onceuponapaper.net/pages/order to collect all the needed details, and then purchase the Reserved Listing prepared for you. Or you can always Purchase your favorite one directly on our Shop and leave the details in the note box at checkout.   PROOF & APPROVAL A Digital Proof will be emailed to you upon purchasing. Please review and have your comments ready in a timely fashion. We can go through as many revisions as needed to ensure complete satisfaction PRODUCTION & SHIPPING Once we receive your approval, we will proceed to making and shipping; your order will be carefully wrapped, packaged and shipped       Order Now

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